Monday, May 25, 2009

BBQ Buffet Dinner Royalé Style

There is no special occasion for this family dines out. We chose The Royale Bintang, Damansara as the venue as mom has a complimentary voucher for 2pax. We had a very high expectation on this event.

We arrived at The Royale around 9PM. We were ushered to The Terrace by the manager on duty. The setup of the outdoor venue is very nice. We took some pictures before we settled for the food.

The appetizer: Pumpkin soup and western & traditional salads.
The BBQ menu: Raw chicken fillet, lamb, beef fillet, otak-otak, oyster, vegetables & sausage
The side menu: Spaghetti with tomato sauce, Herbal rice, corn.
The dessert: Assorted cakes & fruit cocktail.

My review?

The food selection: I think they could have done better with providing more selection of foods to the guests.
The BBQ service: Poor that lonely cook. He has to cater to everyone’s demand. I just think the hotel should provide pre-cook meats rather than raw meats to cut down on guests’ waiting time. We have to wait for our satay more than one hour. That is after a few attempt to acknowledge the manager on their poor service.
The waiter service: Very poor. At one time, you could see no waiter on the floor. A guest has to serve his own drink himself. The replenishment of foods is also very poor. The desserts were left un-refill for more than one hour.
Overall service: I would say very poor. There are a few managers on duty that night. But you can hardly find one on the floor attending to guests.

The service is very poor we had to send our own chef to help on the grill :) See the picture above to believe it haha...

My tak-puas-hati face while waiting for our satay.

If you ask me, I would say this would be the last time we dine-in at The terrace.

Hotel fact: The Royale Bintang Damansara

Standing elegantly in Mutiara Damansara, The Royale Bintang Damansara offers its guests a truly luxury and exceptional service in this outstanding hotel. Ideally adjacent to the renowned Curve, Malaysia’s first lifestyle pedestrian shopping mall and the largest cineleisure centre. IKEA home Furnishing Store and Ikano Power Centre are just a short stroll away.

Kuala Lumpur International Airport (KLIA) is a mere 30 minutes via the North-South Express Way Centre Link and 15 minutes to Kuala Lumpur Sentral. Kuala Lumpur city centre is only 20 minutes via the Sprint Highway or Damansara Puchong Highway. Daily complimentary coach shuttle service is available, to and fro, from The Curve to The Royale Bintang Kuala Lumpur.

Soft lighting, contemporary wood furnishing and gentle décor provide ambient relaxation in the hotel’s 145 luxurious guestrooms and suites including Executive Suites, Family Suites, Club Studio, Deluxe and Superior rooms. All rooms are fully equipped with every modern amenity to ensure and relaxing stay.

Restaurant fact: The Terrace

Adjacent to the hotel, the Garden Terrance is designed for guest with preference for an outdoor venue. It features wide open spaces with an informal setting. The covered section has a cascading waterfall that lends a cool and serene ambience. Lush greenery spread along the walls complete the mood. This venue, facing the Curve shopping mall, provides an alternative dining experience for guests. We also served afternoon tea daily and BBQ dinner on weekends.

Operational Hours: Afternoon Tea : 3.00 pm to 6.00 pm
Satay Kajang : 6.00 pm to 10.30 pm
BBQ Dinner (Sat & Sun) : 6.00pm to 10.30pm

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